Frequently Asked Questions
What materials do you use?
All Byseay slippers and baby booties are handmade using organic cotton yarn. Our products feature rubber EVA soles for comfort and durability.
How long does it take to make my order?
All products are handmade. Please allow 3-5 business days for preparation before shipping.
Can I customize my order?
Yes! We offer custom colors and sizes. Contact us at info@byseay.com with your customization request.
What sizes are available?
Adult slippers are available in US sizes 4-16. Baby booties are available in 0-3M, 3-6M, 6-9M, and 9-12M.
How do I care for my slippers?
Hand wash in cold water and lay flat to dry. Do not machine wash or tumble dry.
Do you ship worldwide?
Yes, we ship worldwide via DHL, FedEx, and UPS. Free shipping on orders over $100.
How can I track my order?
Once your order ships, you will receive a tracking number via email.
Can I return my order?
Yes, we accept returns within 30 days. Custom orders are non-refundable unless damaged. See our Return Policy for details.
How do I contact you?
Email us at info@byseay.com and we will respond within 24 hours.